FAQ

Frequently Asked Questions 

1. What sizes do you offer?

We offer sizes ranging from XS to XL for most of our items. Size availability may vary depending on the product. Please refer to our size guide for more details.

2. How do I know what size to order?

Each product page includes a size chart to help you find the best fit. If you're between sizes or unsure, feel free to contact us for personalized assistance.

3. Do you offer pre-orders?

Yes! Some of our limited-edition or upcoming collections are available for pre-order. Pre-order item dates are estimated arrival times for when stock is expected at our warehouse. Please note that these dates may change due to unforeseen shipping delays, however, we will make effort to contact you if your order is going to be delayed. All pre-order items will be shipped within 24 hours of stock arrival.

4. Can I cancel or modify a pre-order?

Once your order has been placed, we cannot make changes or cancel your order. If once you receive your order and wish to return it, please reach out to hello@reccucy.com and they will accommodate your request.

5. Do you ship internationally?

Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location and will be calculated at checkout.

6. How long will it take to receive my order?

Orders are typically processed within 1–3 business days. Delivery times vary by location:

  • Domestic (within France ): 2–5 business days

  • International: 5–15 business days
    Pre-order items will ship based on the date listed in the product description.

7. Can I return or exchange an item?

Easy returns and exchange within 14 days. Items must be unworn and in original condition. For further informations please contact hello@reccucy.com

8. How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking link.You can also track your order directly on our website.

9. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

. Is my payment information secure?

Absolutely. Our website uses SSL encryption to protect your information, and we do not store any payment details.

11. Do you offer gift cards?

Not at the moment, but we're working on it! Stay tuned—we’ll let our customers know as soon as gift cards become available.

12. I received a damaged or incorrect item. What should I do?

We’re sorry for the inconvenience. please reach out to hello@reccucy.com within 7 days of receiving your order, and we’ll resolve the issue as quickly as possible.